Website Terms & Conditions

Number One Sales & Property Management
A trading name of NOPM Swansea Ltd

Last Updated: 19 June 2026

1. Introduction

These Terms & Conditions govern your use of the Number One Sales & Property Management website (“Website”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should stop using the Website immediately.

2. About Us

Number One Sales & Property Management is a trading name of NOPM Swansea Ltd.

We provide estate agency, lettings, property management and related property services throughout Wales.

Where required by law, our activities are regulated under the Housing (Wales) Act 2014 and associated legislation.

Contact details are available on our Website.

3. Website Use

You may use this Website solely for lawful purposes.

You agree not to:

Use the Website in any way that breaches applicable law or regulation.
Attempt to gain unauthorised access to any part of the Website or its systems.
Introduce viruses, malware or other harmful code.
Interfere with the security or operation of the Website.
Use automated systems to extract data from the Website without our written consent.

We reserve the right to suspend or restrict access where misuse is suspected.

4. Property Information

Property descriptions, photographs, floorplans, virtual tours, maps and other marketing materials are provided for general guidance only.

While we take reasonable care in preparing property particulars:

Information may change without notice.
Measurements are approximate.
Photographs may have been taken at an earlier date.
Floorplans are illustrative only.
Property availability cannot be guaranteed.

Prospective purchasers, tenants, landlords and contract-holders should not rely solely upon information published on this Website and should undertake their own inspections and enquiries.

Nothing on this Website constitutes professional, legal, financial, mortgage or surveying advice.

5. Property Listings

Properties advertised on this Website may be:

Sold subject to contract.
Under offer.
Let agreed.
Withdrawn from the market.

Availability and pricing may change at any time.

Publication of a property does not constitute an offer capable of acceptance.

6. Valuations and Estimates

Any property valuation information, rental estimates or market commentary provided through this Website is for guidance only.

A valuation or estimate does not constitute a formal survey, mortgage valuation, professional appraisal or guarantee of sale price or rental value.

Actual market values may differ.

7. Contact Forms and Enquiries

Where you submit information through our contact forms, valuation requests, viewing requests or other enquiry forms:

You warrant that the information provided is accurate.
You agree not to submit false or misleading information.
You consent to us contacting you regarding your enquiry.

Your personal data will be handled in accordance with our Privacy Policy.

8. Anti-Money Laundering Requirements

As a regulated property business, we may be legally required to obtain and verify identification and other information from clients, landlords, vendors, purchasers, tenants and contract-holders.

Failure to provide requested information may prevent us from providing services.

Nothing in these Terms limits our legal obligations under anti-money laundering legislation.

9. Intellectual Property

Unless otherwise stated, all content on this Website is owned by or licensed to NOPM Swansea Ltd.

This includes:

Text
Logos
Branding
Photographs
Graphics
Floorplans
Website design
Software and code

You may view and print content for personal, non-commercial use only.

You may not reproduce, copy, distribute, modify or commercially exploit Website content without our prior written permission.

10. Third-Party Websites

This Website may contain links to external websites.

Such links are provided for convenience only.

We do not:

Endorse third-party websites.
Control third-party content.
Accept responsibility for information contained on third-party websites.

Accessing external websites is entirely at your own risk.

11. Website Availability

We aim to keep the Website available and functioning correctly at all times.

However, we do not guarantee that:

The Website will always be available.
The Website will be uninterrupted.
The Website will be free from errors or viruses.

We may suspend, withdraw or modify the Website without notice.

12. Limitation of Liability

To the fullest extent permitted by law, NOPM Swansea Ltd excludes liability for:

Loss of profits.
Loss of business opportunities.
Loss of revenue.
Loss of data.
Indirect or consequential losses.

We shall not be liable for any loss arising from reliance on information contained on this Website.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any liability which cannot lawfully be excluded.

13. Complaints Procedure

We are committed to providing a professional and high standard of service to all clients, landlords, vendors, purchasers, tenants, contract-holders and other users of our services.

If you are dissatisfied with any aspect of our service, we encourage you to tell us as soon as possible so that we have an opportunity to investigate and resolve the matter.

Complaints should be submitted in writing by email or post and should include:

Your name and contact details;
Details of the property (if applicable);
A clear description of the complaint;
Any supporting documents or evidence you wish us to consider; and
Details of the outcome you are seeking.

We will acknowledge receipt of your complaint and investigate the issues raised in accordance with our internal complaints procedure.

We aim to provide a full written response within 15 working days of receiving your complaint. Where additional time is required to complete our investigation, we will keep you informed of progress and provide a revised timescale.

If you remain dissatisfied after receiving our final response, or if more than 8 weeks have passed since the complaint was first raised, you may be entitled to refer the matter to:

The Property Ombudsman (TPO)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Website: www.tpos.co.uk

Any referral to The Property Ombudsman must normally be made within 12 months of our final written response.

The Property Ombudsman provides an independent dispute resolution service and can investigate complaints in accordance with the rules of its scheme.

Nothing in this complaints procedure affects your statutory rights.

Data Protection Complaints

If your complaint relates specifically to how we collect, use, store or otherwise process your personal information, we will investigate the matter in accordance with our obligations under UK data protection legislation.

Before raising a complaint with a supervisory authority, we ask that you give us the opportunity to investigate and resolve your concerns wherever possible.

Information about how to make a data protection complaint, including your right to complain to the Information Commissioner’s Office (ICO), can be found in our Privacy Policy.

14. Privacy and Cookies

Use of this Website is also governed by our:

Privacy Policy
Cookie Policy

These documents explain how we collect, use and protect personal information and how cookies are used on the Website.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will take effect immediately upon publication on this Website.

Users should check this page periodically for updates.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

Number One Sales & Property Management
A trading name of NOPM Swansea Ltd

For enquiries regarding these Terms & Conditions, please contact us using the details provided on our Website.